Bookings Terms & Conditions:

You are making a booking with the Hotel directly. Please review the booking and cancelation policies for the bookings. In case you make a change or cancel the booking, the cancelation penalties specified may apply. You may be asked to furnish the form of payment and identification proofs during check-in. Other inclusions not listed as a part of this booking may be chargeable. Check-in time is 12.00 pm and check-out time is 11.00 noon. Early check-in are subject to room availability. For late check-out request, additional charge will be applied. Cancellation less than 14 days prior to arrival, penalty will be 1 night's charge. No Show or short stay, cancellation 100% will be charged. Bank charges will be deducted on payment against the refund of booking amount.

Hotel Rules And Management policies In Order to make your stay as pleasant as possible, the hotel's Management requests your co- operation in observing the following as an agreement between the guest and ‘Arctic Hotels’ under which rooms are permitted to be used by the guest(s):

1. Extra Bed and Child Age Policy

Extra guest aging 12 years and above will be treated as adult and will charge extra person charge. Child up to 5 years will be free sharing parent's accommodation. Children between 6 to 11 years will be charged 50% of the Extra person's tariff per child. Maximum occupancy in a room will be 3 Adults or 2Adults+2children

2.Check-in / Arrival

Check-in time is at 12.00 pm; please present your Identity card, Passport or Temporary Residence Card upon Check-in as per the prevailing Laws and Rules. Guest must present other personal documents for hotel records upon request and hotel voucher / confirmation.

3. Check out / Departure

Check out time is at 11.00 noon; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability and with additional charges.

4. Early Check-in & Late Check-out

We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid. Failure of the guest to vacate the room on expiry of the booking period, the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.

5.Cancellation Policy, No-Show & Short Stay

Bookings that have been confirmed and subsequently cancelled less than 14 days from check-in, we will charge a cancellation fee of 1 night's stay for each room booked. In the event of a "No Show" or short stay, we will charge for the entire length of stay. High season cancellation for stays from 20 December to 5 January (Christmas & New Year period), for cancellation received less than 3 days from check-in, 100% of the booking will be charged. In the unlikely event of our inability to accommodate you/your guest holding a guaranteed reservation, we will arrange an alternative accommodation.

6. Lost & Found

Should any guests lose personal belongings while staying at the Hotel, if recovered, the item will be recorded as 'found'. Hotel keeps detailed records of all 'found' items and will make a reasonable effort to contact the guest if an item is left in the hotel's guest room after the guest has checked-out which will be placed in our store / premises for a reasonable time. We will ship items back at the owner's expense upon request. Any items, which are not claimed within ninety (90) days, will be treated as abandoned item and shall be discarded.

7. Guest's Valuables / Articles

The Hotel's Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's valuable/article. unless. valuable/article are declared upon arrival/check-in and only to be stored or keep in hotel's safe box, which located either in Manager's Office or in Account Dept. Office. Guests will be issued with a receipt for any valuables/articles kept with the hotel. remove

8. Guest's Belongings in rooms

Guests are particularly requested to lock the door of their rooms when going out or going to bed. The Hotel's Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings or any other property from either the hotel room or any other part of the hotel for any cause whatsoever including theft or pilferage.

9. Damage to Hotel Property

The guest will be held responsible for any loss or damage to the Hotel property / equipments / utensils caused by themselves, their guests or any of his companions or invitees. person for whom they are responsible. remove

10. Luggage Storage & Indemnity Form

Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest's sole risk as to loss or damage from any cause, guest who wish to stored luggage overnight or more than 24 hours are required to submitting complete "luggage indemnity form" together with their belongings. Luggage must not be stored for period of over 3 days.

11. Pet Policy

No pets are allowed in the hotel premises.


The Hotel's Management reserves the right to instruct a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise. In such event also Hotel shall not make any refund to the guest.

13. Management's Rights on Guest's Luggage and Belongings

In the case of default in payment of dues by a guest, the hotel shall have the rights on their luggage and belongings from the room occupied by him / her, and are entitled to detain the same and to sell or auction such property at any time without reference to the guest. The net sale proceeds will be appropriated towards the amount due by the guest without prejudice to the hotel's rights to adopt such further recovery proceedings as may be required.

14. Relation between Management and Guest

Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the hotel premises.

15. Government rules and regulations & application of laws

Guest are requested to observe, abide by confirm to and be bound by all applicable Rules and Laws in force.

General Policy

The Hotel has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services. Hotel may limit the number of persons who may occupy a particular room in the hotel and will only allow registered guests to use its facilities. A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings, equipments or utensils within the hotel, shall be liable for damages sustained by the hotel and staff, including the hotel's loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired. The Hotel may, at any time and at Hotel sole discretion, modify these Terms and Conditions of Use, including the Hotel Privacy Policy, with or without notice to the User.

Refund Policy

In case of a refund, bank transactions charges / Debit Card / Credit Card transaction charges will be levied over and above cancellation charges.